Terms & Conditions

Henley RacketsPlease read these Terms and Conditions and the Privacy and Cookie policy carefully before you start using the Website.

Information about Henley Rackets Ltd

This website is owned and operated by Henley Rackets Ltd.

Unless we say otherwise, any mentions of the terms “we” and “us” on this Website refers to Henley Rackets Ltd. This includes the Website terms and conditions.

If you have any questions relating to these terms and conditions, please contact us.

Website Terms

These Terms and Conditions apply to your use of the Henley Rackets Ltd website: https://www.henleyrackets.com (which will be referred to as the “Website”) and to any services and products you purchase from Henley Rackets Ltd. The Terms and Conditions apply regardless of how you access the Website. You must read these Terms and Conditions carefully before continuing with your use of the website, and we recommend that you keep a copy for your future reference. By accessing, browsing, using, registering, or placing an order on the Website, you confirm that you have read, understood and agreed to these Terms and Conditions in their entirety. If you do not agree to the Terms and Conditions in their entirety, please do not use this Website.

All legal notices on this Website with related to your use of the Website, along with all applicable terms and conditions and our Privacy and Cookie Policies govern your use of this Website.

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
Your use of this Website

You may only use this Website for lawful purposes, and you many not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else using this Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website, or the computer codes or elements comprising the Website other than for your own personal use. You may not use the content of the Website for any commercial purposes whatsoever.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Henley Rackets Ltd.

Your use of the Website and its contents does not give you any rights in relation to our intellectual property rights, or that of third parties, in the Website or its contents.

By submitting information (other than your personal data), text, photos, graphics or other content to the Website, you confirm that you have the right to use and grant us a right to use the submitted materials at our own discretion (with or without accreditation) in any media including, without any limitations, to edit, copy, reproduce, disclose, post and remove such materials from the Website.

You further agree to execute all such documents and all such acts and things as we may reasonably require in order to assign any rights to us and to waive any moral rights you acquire in or to the Website.

Guidelines for Product Reviews, and Question and Answers

Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.

Ownership of Submissions

Other than personal data (which is subject to our Privacy and Cookie Policies), all comments, feedback, suggestions, questions, ideas, images, product or marketing ideas, and any other submissions submitted or offered to Henley Rackets Ltd on or through the Website or social media sites shall become and remain the property of Henley Rackets Ltd once submitted (henceforth known as Submissions). You must comply with the content standards set out in these terms. You must own or have the right to use any Submissions and they will comply with these standards and guidelines.

Social networking sites

These Website Terms also govern any Submissions you make on any Henley Rackets Ltd related third party website or page such as our Facebook page, Twitter, Instagram, YouTube, or any other social networking site. All comments, images, videos and any other material posted on any third party social networking site does not necessarily reflect the opinions or ideas of Henley Rackets Ltd or its employees, and Henley Rackets Ltd is not responsible for any such content. In any event, all material posted on any third party social media networking site must comply with these Website Terms and the third party social networking sites’ Terms of Use where applicable.

Intellectual Property Rights

A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to Henley Rackets Ltd of any intellectual property rights related to the Submissions. Whenever you upload material to our site, where possible, or to make Submissions on any Henley Rackets Ltd related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on Henley Rackets Ltd pages of third party social networking sites are not the responsibility of Henley Rackets Ltd, and are not endorsed by Us. All rights, including copyright on Henley Rackets Ltd Website pages are owned by or licensed to Henley Rackets Ltd. Any use of any Henley Rackets Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal use is prohibited without the written permission of Henley Rackets Ltd. By making a Submission, you confirm that the Submission is your own, you have the right to submit the content, and it does not infringe the material, trademarks or intellectual property of others.

Confidentiality

Any material you upload to our Website will be considered non-confidential, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that material posted or uploaded by you to the Website or any Henley Rackets Ltd related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be held responsible, or liable to any third party, for the content or accuracy of materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

Rules for Submissions

By making a submission, you are confirming that you are over 18 years of age. Suppliers or manufacturers are not eligible to post a Submission.

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

Submissions should not include:

abusive, offensive or otherwise inappropriate language;
profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
comments about other reviewers or bloggers
remarks that repeat criminal accusations, false, defamatory or misleading statements
material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
spam or advertising
third party brand names or trade marks
HTML code, computer script or website URLs
availability, price, promotions or alternative ordering or delivery information
information about Henley Rackets Ltd suppliers or manufacturers
an unsupported claim about the product producing an effect other than that for which it is indicated
references to seasonal services and products which are no longer in season
references to any services and products other than the product to which the Submission relates.
Henley Rackets Ltd reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.

Please contact us if you see any Submissions which do not comply with our rules.

Accuracy of content

To the extent permitted by applicable law, Henley Rackets Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Henley Rackets Ltd, any of its employees, or any of its related sub brands.

Damage to your computer or other device

Henley Rackets Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right software and equipment (including antivirus software) to use the Website safely and to ensure that you screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Henley Rackets Ltd cannot be held liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites

We have placed external links on this Website to other websites we think you may want to visit, for example links to YouTube videos which show product assembly. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Henley Rackets Ltd cannot accept any liability in respect of the use of these websites.

Recommendations

When you use our website, you’ll see that we offer you recommendations, showing services and services and products we think you might like and could perhaps miss when you’re browsing the site. These are based on your past bookings and purchases, top sellers, ratings and recently-viewed services and products. We determine your interests and suggest new services and products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant services and products.

Your recommendations may change when you make a booking or purchase and move around the site. You might like to add services and products that interest you to your wish list for future reference.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on the Henley Rackets Ltd Website. Details of the services and products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.

Privacy and cookies

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (this is classed as “User Information”).
We may collect this information even if you do not register with us. However, you can set your browser to reject cookies, to find out how, please view our Cookie Policy here.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Henley Rackets Ltd services and products which are relevant to your browsing history when you visit other websites. To find out more about this, please view our Cookie Policy here.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We will only ever use your information for the following purposes:

Processing your orders;
For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
To contact you about leaving a review on a product once your order has been completed;
If you consent, to notify you of services and products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, SMS, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights
When you create a shopping account while ordering online you will be given the option to receive information from Henley Rackets Ltd by email, phone or SMS, about services and products, promotions or special offers which we feel may be of interest to you
In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time. Please log into your account to update your marketing preferences, or click the unsubscribe box in any of our marketing emails.
Your Personal Information may be disclosed to reputable third parties who will help process your order. Henley Rackets Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside Henley Rackets Ltd for their marketing purposes
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so
To find out more about the Personal Information that we gather, please see our Privacy Policy.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are will be asked if you want to sign up to our email list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from email lists at any time through the link given in emails or by contacting us.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes, only for browsing and research. To find out more, please view our Cookie Policy.

We also use Cookies to advertise to you on other websites. This type of advertising is designed to provide you with a selection of services and products based on what you’ve viewed on any Henley Rackets Ltd website, which are presented to you when you visit other selected websites. The adverts may highlight alternative styles and colours as well as services and products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. If you’d like to opt out of cookies, please go to the Network Advertising Initiative website (this opens in a new window – please note that we’re not responsible for the content of external websites).

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings in our information about Website Cookies.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests.

For a full and comprehensive copy of our Cookie Policy, please find it here.

General Terms and Conditions of Sale

These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through www.henleyrackets.com.

Website Bookings and Purchases

In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Henley Rackets Ltd makes the Website available to you. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Please find below information regarding:

Opening an account and making a booking or placing an order

Acceptance of your booking/order

Payment

Delivery and Collection

Changes to your order

Your right to cancel

Returns

Product and service description

Product guarantees

Discount codes

Liability

Opening an account and placing a booking/order

When you place a booking order with us, you may have the option to save a password in order to enjoy a speedier checkout next time you shop with us.

Please see our Privacy Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account, or by contacting us where we will be able to update them for you.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Henley Rackets Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us immediately. If we are suspicious of any fraudulent activity coming from your account, we reserve the right to refuse you access to your account and can delete the account.

When you book or order through the Website you will need to provide us with certain compulsory personal information in order for us to process your order, such as your payment details and delivery address. We will not store the details that you provide unless you create an account with us (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order. Please see our Privacy Policy to see how your personal information will be used and stored.

Acceptance of your booking order

Please note that completion of the online booking and ordering checkout process does not constitute our acceptance of your order. We will notify you by email as soon as possible to acknowledge that we have received your booking/order and are processing it. Our acceptance of your booking/order will take place only when we have taken payment from you and have dispatched the services and products that you ordered from us. Prior to dispatch, Henley Rackets Ltd has the right to decline a booking or order for any reason.

The duration of our contract with you will start from when you receive the booking or shipping confirmation email and last until the last day of your right to cancel the services and products.

If we cannot supply you with the service or product you ordered, we will contact you either via telephone or email to discuss your order with you.

If we are unable to supply your order to due higher than expected shipping costs, we will contact you to make you aware of this at the earliest opportunity and give you the option to pay a surcharge or to cancel the order.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Henley Rackets Ltd has the right to stop or cease to fulfil the order at any time, including after despatch of services and products and/or notification to you that the order has been received and is being processed. You acknowledge that Henley Rackets Ltd shall incur no liability in such circumstances.

Payment

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is registered to you. All fields indicated as compulsory must be completed. Please note, our payment providers will hold information related to your order using a secure encrypted system.

All card payments are subject to authorisation by your card issuer. We take full payment immediately for all services and products.

All services and products ordered will remain the property of Henley Rackets Ltd until we have delivered the services and products to the address specified by you during the checkout process. If your payment is not received and you have already received the services and products you ordered from us, you must pay for or return those services and products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the services and products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any services and products that are the subject of an unpaid order.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your services and products on the Website by pressing the ‘Book Now’ or ‘Pay Now’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
You’ll need JavaScript enabled on your computer to buy services and products and check out. Please enable JavaScript in your browser, then refresh your browser to continue.
We will send you an order confirmation email detailing the services and products you have ordered. This is not an order acceptance
When your product is shipped from us we will send you a shipping confirmation email
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Services and products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
Your credit/debit card will be charged at the point of sale
If the product is being delivered direct to you from a supplier you may be charged at any point between confirmation of your order and despatch. The exact timing of this will vary according to supplier and the product you’re ordering
Non-acceptance of an order or booking may be a result of one of the following:

We are unable to obtain authorisation for your payment
You do not meet the eligibility to order criteria set out in the main Terms & Conditions
Delivery Information

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of services and products ordered, the service you select and the delivery address. Delivery charges will be calculated once in the shopping basket. Due to the nature of the goods, we cannot provide an estimate of delivery costs prior to this. Please note that certain services and products and services may be subject to alternative delivery charges, restrictions and/or timescales.

Delivery will be to the address specified in your order. If a signature is required for your order and no one is available to provide a signature at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot. All risk in the services and products you order (including risk of loss and/or damage to the services and products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver services and products if the delay or failure is wholly or partly caused by circumstances beyond our control. We will not be liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our services and products may not be available for delivery to certain destinations. Henley Rackets Ltd reserves the right to define what can and cannot be delivered to which destination.

Henley Rackets Ltd services and products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.

Delays

Where the supply of your order is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

We will not be liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.

Changes to your order

Any changes to your order must be made within 30 minutes of placing your order otherwise we may be unable to make the amendments. If you amend or change your order, there may be changes to your delivery estimate or to the price of the item, you will be informed of any changes when you amend your order. To change your order, simply contact our Customer Care.

Your right to cancel

If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.

Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.

Unfortunately, some items are non-cancelable and non-refundable. Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can’t be resold due to a bespoke element cannot be cancelled or refunded.

Exercising your right to cancel

To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods you ordered, which you can do by contacting us.

You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.

Services and products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.

We will process your refund with 14 days of receipt of the services and products to the address given to you when you cancelled your order.

This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Our Refund Policy

Our refund policy is offered on all goods provided that you have requested a return within 30 days of receipt. All items must be returned with a completed returns form within 10 business days of requesting a return to avoid a late restocking fee of 20%. Once we have received your product back we can then begin to process your refund. Please be aware, however, that we are unable to refund shipping costs as we are unable to claim back the costs we incur as a result of shipping.

You shall be refunded only the subtotal providing your item is still in new/as sold/re-saleable condition, has not been used and is still in its original packaging with all parts included. All items are thoroughly inspected upon return, and if it is judged the item is not in new/original condition (as was shipped), is dirty/has been used, up to a 50% restocking fee may be applied to the refund amount.

Unfortunately, some items are non-cancelable and non-refundable. Anything that is made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise cannot be resold due to a bespoke element cannot be cancelled or refunded.

Services and products lost or damaged in transit

If you choose to return any services and products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded or tracked delivery service. If returned services and products are lost or damaged in transit, we reserve the right to charge you (or not to process a refund) for any such loss or damage.

Damaged or incorrectly supplied services and products

You should check all services and products you receive against your order. If the services and products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply and you must inform us (by phone or email only) within 30 days. Please note, we will ask for evidence of damage or error in supply in order to offer you a replacement product or refund. You must return the services and products to us as soon as possible after informing us that the services and products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds that are processed will be processed in the same way that the order was placed.

Your Statutory Rights

In addition to our returns policy, you also have statutory rights. In addition to the cancellation rights noted above, these include that the goods you purchase are of satisfactory quality, fit for purpose and as described. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. After the 30-day period, but within six months of the date of delivery and where the product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.

For further information about your statutory rights, in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

Discount Codes

Coupons, discounts and promotional discount codes offered by Henley Rackets Ltd are valid only for use as part of a purchase made the Website, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase for telephone orders. Henley Rackets Ltd reserves the right to refuse discount codes. If you have found your discount code via a third party website, please be aware that this code will not be accepted. We do not distribute discount codes via third party websites.

Product Descriptions

We have taken reasonable precautions to try to ensure that all prices on the Website are correct at that point in time and that all services and products have been fairly described. However, when ordering services and products or services through the Website, please note that:

orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
all prices are displayed in pounds Sterling inclusive of UK VAT where applicable
packaging may vary from that shown on the Website;
the weights, dimensions and capacities given on the Website are exact to the best of our knowledge;
whilst we try to display the colours of our services and products accurately on the Website, the actual colours you see will depend on your device; all screens show colours slightly differently so there will be subtle differences. Occasionally the colours of the services and products that you receive may vary from those ordered, we reserve the right to inform you of this;
all items are subject to availability. We will inform you as soon as possible if the product you have ordered are not available and when the product will be restocked. A restock date is the date it arrives into the warehouse and gets shipped to a customer. When they receive the product will depend on what shipping method they select in the shopping basket.
Legal Compliance

You agree that you will not use, sell or supply any services and products purchased from Henley Rackets Ltd in an unlawful manner and, in particular, will comply with all export controls and sanctions rules in your country of residence.

Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no guarantees, whether explicit or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no guarantees of any kind, whether explicit or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no guarantee that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Services and products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Complaints

If you would like to make a complaint, please contact us.

Legal Terms

Exclusions of liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.

These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud. In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Other legal notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Terms and Conditions govern your use of this Website.

Assignment and third party rights

We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.

Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Waiver

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

Severability

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Terms and Conditions

We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.

Privacy and Cookie Policies

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy Policy and our Cookie Policy on our website.